Pixo
Country : Philippines
  • Full-time
  • Contract

Customer Support Representative

Pixo is a VC-Backed FinTech startup based in Metro Manila (BGC), that is launching the first digital asset exchange here in the Philippines. It leverages technology used by global stock exchanges like the NYSE and PSE to match buyers and sellers of digital assets like bitcoin. The result is a cheaper, safer, and more efficient way to buy, sell, and trade digital assets.

Pixo was created by a group of friends passionate about blockchain and cryptocurrency. The founders have finance and technology backgrounds with experience working at Goldman Sachs, Samsung, and HSBC (just to name a few).

We are looking for new team members that are passionate about about cryptocurrency, want to work in a disruptive, fast-growing environment, and thrive in a start-up environment. If this sounds like you, then we'd love to talk!

Responsibilities

  • Manage, prioritize, and respond to inbound customer emails
  • Identify common trends within support emails to preempt issues and bugs
  • Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed
  • Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention
  • Exercise sound judgement when corresponding with customers
  • Utilize email to communicate with customers 

Requirements

  • Bachelors degree
  • Great with people -- customer service/technical support experience a must
  • Ability to empathize with and educate customers about digital currencies
  • Excellent organizational and written communication skills
  • Experience with supporting financial services or digital currency a plus
  • An advocacy for digital currency and a passion for building the digital currency community
  • You crave the opportunity to master a subject and teach what you know
  • Strong attention to detail
  • Experience dealing with time pressured situations and high value accounts
  • A sense of humor and a strong personality
  • Fluent in a English and Tagalog
  • Entrepreneurial spirit – you’re not here to just execute, challenge us and inspire us and make this your company too!


Total applicants :8 Job posted 9 months ago Total Views : 261 Unique Views : 261


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