Kwikcar
Country : Malaysia
  • Full-time

Business Operations Lead

Kwikcar is an on-demand car sharing platform that connects idle cars to people who needs them occasionally. We aim to disrupt the traditional car rental industry and in the process redefine car ownership as we know it.

Responsibilities

The position works closely with the CEO to play an important role of providing the highest level of service and support to the new and existing car owners and renters. You will be working optimally across and within functions, driven by the need to achieve operating targets and financial metrics.

This role requires the ability to get one’s hands dirty with operational matters but also demonstrate the ability to think strategically with the big picture in mind. You have a balanced mix of people, technical, analytical and operations skills.

 

WHAT YOU’LL BE DOING

  • Operation management: Overall responsibility for the day-to-day operations of the business and oversees a highly enthusiastic ops team.
  • Enhancing customer experience: Lead and continuously improve communications and customer engagement programs via the various online and offline channels.
  • Process improvement: Identify operational and structural weaknesses and help improve existing or develop new processes to keep us as efficient as possible.
  • Scale: Focus on process automation and efficiency gain to support the scaling of business in Malaysia and beyond.
  • Analyse and optimise: Undertake data collection, normalisation, and reporting on value chain performance and drill down to analyse inefficiencies and improvement opportunities.
  • Be the coach. Setting up SOPs and guidelines for members of the ops team to ensure a consistent and efficient approach to all matters.
  • Product enhancement. Contribute to the continuous improvement of UX / UI driven by consumer behaviour and overall organisation objectives. 

Requirements

WHAT WE ARE LOOKING FOR

  • A sound problem solver. Solution orientated, overcomes obstacles, quickly devises and implement workarounds. Analytical by nature with a thirst for problem solving and improving processes.
  • A customer experience extraordinaire. You have the ability to think like a customer and implement processes to the customers’ benefit
  • Exceptional communication and organisational skills
  • A natural leader and self-starter. You thrive being hands on and lead your team by example.
  • Ability to work across teams as well as individually to develop strategies and foster a cohesive and creative work environment.
  • Able to balance attention with swift execution.
  • Be a hustling multi-tasker.

 

WOULD BE AWESOME IF YOU HAVE IT

  • Experience in a consulting role and/or a notable start-up
  • Experience working with creative and/or technology populations

Total applicants :12 Job posted 29 days ago Total Views : 82 Unique Views : 82


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