MamaHelpers Limited
Country : Philippines
  • Full-time

User Support Specialist (Office Job) (Non Home based Job)

MamaHelpers Limited is a tech company that established the mobile apps called Mamahelpers, Its apps help to bridge the communication between the employer and the foreign domestic worker. MamaHelpers is the first free data sharing platform which open to all applicant across the world. Through this approaches, both employer and foreign domestic worker are able to select the best match.

We are a young team who has the same vision and working towards the same goal. All of the member treat each other like a family, while at the same time working effectively and efficiently to finish the task set. Working in start up company requires you to learn a lot of things at the same time, therefore good time management is always need. But I promise you, every single day after you came back from work, you will feel amazing because of what you have achieve in one day.

Responsibilities

At MamaHelpers, we believe that the one of the key to success it to provide a high level of support and solution to our user. As a user support specialist, you will be communicating directly with our user to answer to all their inquiry, reporting defect to the technical team and build a strong relationship with user and team member.   

Loaction of Work: Makati City, Philippines

What you’ll be doing

  • Answering inquiry through phone, email, apps chat and social media platform
  • Providing assistance and guidance to MamaHelpers apps user
  • Working closely with the technical team to escalate any technical bug issues and resolved user problem in timely manner
  • Tracking the user’s visa paper processing, liaising with agencies and ensuring that application is done on time 

Requirements

Who we are looking at

  • University graduate is preferable
  • Strong professional communication, both written and spoken
  • Fluent in English and Tagalog, Chinese will be a big plus
  • Excellent time management, organizational, and multitasking skill with attention to detail
  • Ability to work efficiently both individually and within a team
  • Demonstrate effective problem solving skills with a quick ability to understand the root of the issue and plan an action to resolve it
  • Self-driven and fast learner

Salary

16000 - 30000 PHP

Total applicants :7 Job posted 7 months ago Total Views : 288 Unique Views : 288


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